Privacy Policy

At Twenty Six Cats Lab, your privacy matters. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you visit our site or place an order, we may collect the following types of information:

  • Personal Information: Name, email address, billing/shipping address, phone number, payment details
  • Order Information: Products ordered, order history
  • Technical Data: Browser type, IP address, time zone, cookies, and how you interact with the site

We collect this information directly from you during checkout or automatically through cookies and analytics tools.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Communicate with you about your order or support inquiries
  • Improve and optimize our website
  • Screen for fraud and secure transactions
  • Send occasional marketing emails (only if you opt in)

We never sell your personal information.

3. Sharing Your Information

We share your information with trusted third-party services that help us operate our store, such as:

  • Payment processors (e.g., Shopify Payments, PayPal)
  • Fulfillment partners
  • Analytics tools (e.g., Google Analytics)
  • Email service providers (e.g., Klaviyo or Mailchimp if used)

These providers only receive the information necessary to perform their services and are required to keep it confidential.

4. Cookies

We use cookies to:

  • Enable shopping cart and checkout functionality
  • Understand how visitors use our site
  • Save your preferences and improve your experience

You can control cookies through your browser settings. Disabling cookies may impact your ability to use certain features of the site.

5. Your Rights

Depending on your location, you may have the right to:

  • Access or request a copy of your personal data
  • Correct or update your information
  • Request deletion of your personal data
  • Withdraw consent to marketing emails at any time

To exercise your rights, contact us at [your@email.com].

6. Data Retention

We retain your personal information only as long as necessary to fulfill your order and comply with legal or accounting obligations. You may request that we delete your data at any time.

7. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. Changes will be posted on this page. Your continued use of our site constitutes acceptance of any updates.

8. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at:

Twenty Six Cats Lab
info@twentysixcatslab.com