Shipping & Delivery Policy
At Twenty Six Cats Lab, every product is made just for you once you place an order. We ship globally and aim to get your items to you as efficiently and reliably as possible.
Processing Time
All orders are made to order. Please allow 2–7 business days for processing before your item is shipped.
Shipping Time and Carriers
We offer live, real-time shipping rates at checkout. Your shipping cost is calculated automatically based on:
- Your location
- The items in your cart
- The fulfillment center processing your order
Shipping options may include standard, expedited, or express, depending on availability.
Multiple Shipments
Your items may arrive in separate packages if they are fulfilled at different locations. This is normal and helps ensure faster delivery when possible.
International Orders and Customs
For most countries, you will not be charged additional duties. However, some international orders (especially in the EU, UK, and Canada) may be subject to customs fees, duties, or VAT. These are the responsibility of the customer and are not collected or controlled by us.
Tracking Your Order
Tracking information will be emailed to you as soon as your order ships, usually within 1–3 days of dispatch. You can track your order through your local carrier’s website.
Incorrect Address or Delivery Issues
We are not responsible for packages lost due to incorrect shipping information provided at checkout. If a package is returned to us, we can assist with reshipping (additional charges may apply).